Clear terms. A stronger tomorrow.
Refund &
Cancellation Policy
A clear, practical approach to cancellations, staged payments and refunds.
The detailed commercial terms for each assignment are confirmed before work begins. This page explains the general approach used by Stutely & Associates.
Bespoke advice. Practical solutions. A stronger tomorrow.
1. General principle
We aim to be fair, reasonable and transparent. Because our services reserve senior professional time, the refund position depends on whether work has started and what costs or commitments have already been incurred.
2. Initial conversations
Initial exploratory calls are normally without charge unless we have specifically agreed otherwise. There is no obligation to proceed.
3. Fixed-fee services
For fixed-fee services such as the $2,500 Business Fix, the scope, total price and staged-payment arrangement are confirmed before payment. The standard Business Fix structure is 60% on commencement and 40% when analysis is complete, before release of the final report and final working session.
4. Cancellation before substantive work starts
If you cancel after payment but before substantive work has started, we may refund all or part of the payment, less any non-refundable third-party charges and reasonable administrative costs already incurred. Where no material costs have been incurred, we will normally seek to provide a full or near-full refund.
5. Cancellation after work starts
Once substantive work has begun, commencement payments are generally non-refundable because they reserve time and fund work already undertaken. If an engagement is cancelled part-way through, we will consider the work completed, time committed and unavoidable costs and may, where fair, refund any clearly unearned portion.
6. Final staged payments
Where a balance is due before delivery of final work, the final materials or session may be withheld until that agreed payment is received.
7. Rescheduling
If you need to reschedule a meeting, please give as much notice as possible. We will normally try to accommodate reasonable changes. Where very short notice creates unavoidable cost or substantial lost time, we reserve the right to treat the session as used or to charge an agreed rescheduling fee.
8. Free digital resources
Free downloadable materials, including any Business Fix overview PDF, are information resources rather than paid digital products. No refund applies to a free resource.
9. Exceptional circumstances
Serious and unforeseen circumstances happen. If they affect your ability to continue an engagement, contact us and we will consider the situation reasonably and in good faith.
10. How to request a refund or cancellation
Email contact@stutely.associates with your name, organisation, the relevant service and the reason for the request. We aim to acknowledge requests within two business days.
11. Payment methods
Card payments may be processed through Stripe and bank transfers through Wise. Refund timing after approval may depend on the original payment method and provider.